Description

Step into a pivotal role at JPMorgan Chase, where your expertise in client service management will shape the future of our operations. You'll have the opportunity to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

Job Summary

As a Client Service Manager II within JPMorgan Chase, you will lead a team to deliver exceptional customer service and operational support. Your role involves planning, managing client relationships, and addressing inquiries. You will utilize your anti-fraud expertise to protect clients and the institution. Your knowledge of market products and process automation will drive efficiency. You will manage change and resolve conflicts to achieve team objectives.

Job Responsibilities

• Ensure timeliness and accuracy while completing client instructions
• Perform validations on client instruction and seamlessly administering client user access to electronic banking products on provisioning applications in a controlled and risk-free manner
• Be aware of operational risk scenarios associated with the role and come up with ideas to mitigate risk
• Identify and resolve concerns by assisting Clients, Client Service, Middle Office & Help Desk
• Anticipate escalation prone scenarios and manage them pro-actively
• Own, promote and drive continuous improvement initiatives

Required qualifications, capabilities and skills

• Strong People management skills
• Good leadership skills and ability to motivate team
• Client liaison; needs to have strong verbal and written communication skills for client interaction
• Strong analytical skills with a desire to work in a fast-paced environment with multiple deliverables
• Good team player and self-motivated
• Capacity to work under time-sensitive business deadlines with ability to work independently
• Proven skills in time management and attention to detail

Preferred qualifications, capabilities and skills

• Proficiency in Microsoft Office suite of applications
• Flexible to work in shifts

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.