Capital Markets Careers

Client Operations Director (AVP)

Morgan Stanley
Baltimore, Maryland, United States (on-site)
30+ days ago



:  Americas-United States of America-Maryland-Baltimore
EDUCATION LEVEL:  Bachelor's Degree


:  Other
JOB LEVEL:  Director

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Primary Responsibilities

  • Group Managers will have full functional responsibility for large operations teams either in a core location, or spread across multiple locations.
  • Senior accountability for the budget performance, operational excellence and people development agenda of their teams, plus for the delivery of a first rate client service experience by those teams.
  • Broad knowledge across multiple products, markets and services. Understands market drivers and can engage with senior stakeholders and business unit leads on business strategy.
  • Represents Morgan Stanley in senior external market forums and with regulators for their area of responsibility.
  • Engages in these forums to drive industry and market change.
  • Establishes, facilitates and communicates the Morgan Stanley stance and direction on key external issues.
  • Identifies opportunities for achieving competitive advantage and thinks beyond current transactions/issues to strengthen internal and external client relationships.
  • Keeps clients informed of trends, issues and industry initiatives relevant to their business.

Skills We're Looking For

  • Manage multiple work streams and prioritize effectively.
  • Seeks new opportunities for self-development and career progression; ensures core skill set is best utilized by the Firm.
  • Commitment to learn from experience and mistakes; actively seeks out feedback and adjusts behavior accordingly.
  • Aware of longer term impact of regulatory environment and market changes on the business. Makes plans where appropriate to adapt control processes and procedures.
  • Identifies the right levels of control and measures required, creating a strong yet flexible workflow.
  • Proactively ensures existence of mitigating controls and takes personal responsibility for enhancing processes.
  • Combines clear and appropriate escalation with suggestions on appropriate risk reduction strategies.
  • Consistently exceeds expectations and responds proactively and positively to changing circumstances.


  • Bachelor's Degree
  • Previous line or Equity product security knowledge
  • Strong communication skills both verbal and written
  • Ability to work in a fast paced, high pressure environment
  • Proven people manager with more than 2 years of experience managing
  • Experience in client relationship building or management

Role is Hybrid and will require in office attendance 3 days/week. #LI-Hybrid

Job Information

  • Job ID: 64896276
  • Workplace Type: On-Site
  • Location:
    Baltimore, Maryland, United States
  • Position Title: Client Operations Director (AVP)
  • Company Name For Job: Morgan Stanley
  • Job Function: Operations
  • Job Type: Full-Time
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