Description

Join us for an exciting opportunity to elevate user experience research and drive meaningful impact across our products.

As an Experience Research Senior Associate in claims disputes fraud operations, you will leverage advanced research methods to identify customer needs and deliver actionable insights. You will collaborate with cross-functional teams to inform design decisions and enhance our offerings.

Job responsibilities

• Conduct research studies using advanced methods such as surveys, interviews, and ethnography to gather customer insights
• Analyze data, identify trends, and provide actionable recommendations to inform user experience design
• Collaborate with cross-functional teams to integrate user insights into product development
• Contribute to the creation and refinement of experience research strategies aligned with business goals
• Stay current with industry trends and incorporate knowledge into team insights

Required qualifications, capabilities, and skills

• Three years of experience or equivalent expertise in generative and evaluative user experience research using advanced methods
• Demonstrated proficiency in quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis
• Advanced knowledge of user experience design principles and practices, with emphasis on ethnographic principles
• Advanced understanding of current research methodologies and their application to experience design
• Examples of recent work samples and portfolio required to be presented

Preferred qualifications, capabilities, and skills

• Experience connecting research insights to business goals and success metrics
• Familiarity with industry trends in user experience research

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.