Description

Join a dynamic team where your expertise in loan operations will drive seamless client experiences and operational excellence. Be part of a collaborative environment that values innovation, continuous learning, and professional growth. At JPMorgan Chase, your contributions will help shape the future of financial services.

Job Summary
As a Loan Operations Analyst within the WLS Ops team, you will play a critical role in managing the lifecycle of syndicated and bilateral loans. You will collaborate closely with Market/Underwriters, Client Service groups, and Bankers to ensure accurate and timely processing of loan transactions. Your attention to detail and commitment to compliance will help maintain the highest standards of operational integrity.

Job Responsibilities

• Work extensively with Market/Underwriters, Client Service groups, and Bankers to process new loans and related transactions.
• Ensure all SLAs for quantity and quality are consistently met, escalating exceptions promptly.
• Process transactions with high accuracy to prevent financial losses or risk events.
• Adhere to all controls and JPMorgan requirements, escalating risk items immediately.
• Comply with internal and external audit and compliance regulations.
• Maintain strong engagement with Lenders, Credit Executives, Client Service Executives, and Bankers.
• Escalate issues to Senior Management in a timely manner, as appropriate.
• Maintain 100% client satisfaction as measured by iSurvey scores.
• Follow up on deficient documentation with relevant stakeholders.
• Analyze process flows and suggest improvements through value stream mapping.
• Share knowledge and support new joiners through the Buddy program.

Required qualifications, capabilities, and skills

• Hold a Bachelor's degree in Commerce or Accounting.
• Minimum 4 years of experience in Banking, Mortgage, Financial Analysis, or Loan Operations.
• Exhibit strong verbal and written communication skills for effective stakeholder engagement.
• Manage complex requests independently with minimal supervision.
• Display flexibility and accountability in a fast-paced environment.
• Show attention to detail and strong problem-solving abilities.
• Utilize MS Office skills to support daily operations.

Preferred qualifications, capabilities, and skills

• Demonstrate knowledge of Financial Statements, MIS reporting, Credit Agreements, and loan documents.
• Apply experience with ACBS, VLS, or LIQ servicing systems.
• Exhibit a strong risk and control mindset.
• Participate in driving small projects and process enhancements.
• Maintain excellent interpersonal skills for effective teamwork.
• Ensure compliance with all mandatory training requirements.
• Develop domain expertise across multiple lines of business.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.