Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. As a Product Delivery Manager, you will lead a team at the forefront of innovation, driving efficiencies and successful implementations. This role offers the opportunity to influence how products are delivered, collaborate with diverse stakeholders, and make a meaningful impact on our customers and the firm. Join us to accelerate your career growth and be part of a dynamic, forward-thinking environment.

As a Product Delivery Manager in Legal & Regulatory Controls Operations Product, you will enhance and optimize the way products are delivered to customers. You will create solutions and efficiencies that enable successful implementations in an expedient and organized way. Working closely with stakeholders, you will manage dependencies, drive change management, and ensure adherence to regulatory requirements. Your leadership will help shape the team culture and deliver impactful results. You will be empowered to innovate and drive continuous improvement across product delivery processes.

Job Responsibilities

• Lead end-to-end product delivery processes, including intake, dependency management, release management, and product operationalization
• Drive delivery feasibility decision-making and product performance reporting, escalating opportunities for efficiency improvements
• Oversee change management activities across functional partners, ensuring compliance with risk, controls, and regulatory requirements
• Manage timelines, dependencies, and blockers, ensuring adequate resourcing and effective stakeholder engagement
• Collaborate with technology, business, and compliance teams to deliver successful product implementations
• Monitor and report on program-level metrics, KPIs, and delivery outcomes
• Drive continuous improvement initiatives and implement best practices in product delivery
• Support large-scale technology transformation and AI-related programs, including risk identification and mitigation
• Influence senior leaders and drive consensus through effective communication and presentation
• Ensure transparency and accountability in program management and reporting
• Manage vendor relationships and resource allocation for technology programs

Required Qualifications, Capabilities, and Skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, deployment processes, and strategies
• Proven experience in program management, overseeing complex, cross-functional initiatives from inception to completion
• Ability to manage multiple workstreams, prioritize competing demands, and deliver results in a fast-paced environment
• Strong stakeholder management skills, collaborating across technology, business, and compliance teams
• Experience driving large-scale technology transformation or AI-related programs, including risk identification and mitigation
• Ability to develop and track program-level metrics, KPIs, and reporting
• Excellent communication and presentation skills, with the ability to influence senior leaders and drive consensus
• Experience in managing program governance and continuous improvement initiatives

Preferred Qualifications, Capabilities, and Skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience managing AI/ML or advanced technology programs, including agentic or autonomous systems
• Advanced knowledge of program management methodologies (Agile, Scrum, Waterfall, or hybrid approaches)
• Experience with budget management, resource allocation, and vendor management for large-scale technology programs
• Ability to identify and implement best practices for program governance, change management, and continuous improvement in emerging technology domains
• Certification in program or project management (PMP, PgMP, Agile Certified Practitioner) is a plus
• Experience in leading teams in dynamic, innovative environments

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.\n