Description

Step into a pivotal role in driving strategic transformation, where your leadership will shape the future of our organization. In this role, you will partner with senior management to deliver high-impact, cross-functional projects that drive operational excellence, strengthen oversight, and provide exceptional service to both the Legal Entity and our internal clients. Your expertise will be instrumental in executing initiatives that create lasting value and position our business for continued success.

As a JPMSE Operations-Program and Strategy implementation Manager in Operations team, you will shape the strategic agenda and orchestrate cross-functional delivery against enterprise objectives. You will report to the JPMSE Warsaw Operations Governance Lead and partner closely with the Head of JPMSE Operations and the wider team to align priorities and decisions. Your day centers on setting direction, aligning stakeholders, and stewarding execution through robust governance, risk awareness, and clear accountability. This work matters for our firm, because it drives strategic transformation, strengthens operational oversight, and ensures top-tier outcomes for the Legal Entity and internal clients.

Job responsibilities

• Transform high-level strategic objectives into actionable programs and projects.
• Develop project plans, set milestones, and coordinate resources across multiple business lines for successful execution.
• Partner with Operations, Risk, Compliance, and Technology teams to ensure initiatives are aligned with business goals and delivered efficiently.
• Facilitate regular communication and joint problem-solving across teams.
• Strengthen and maintain the Governance & Oversight framework for outsourced operations, conducting regular reviews and ensuring robust controls and regulatory compliance across jurisdictions.
• Leverage data analytics to track program progress, measure performance, identify emerging risks, and provide actionable insights for informed decision-making.
• Design, implement, and maintain comprehensive metrics dashboards to monitor KPIs and operational effectiveness, ensuring real-time visibility and supporting data-driven management and reporting to senior stakeholders.
• Communicate effectively with senior management and key stakeholders, providing clear updates on program status, escalating issues when necessary, and collaborating to resolve challenges.
• Serve as a key point of contact for internal clients and support dialogue with regulatory bodies across jurisdictions.
• Ensure operational initiatives meet client needs and regulatory expectations, supporting audit and regulatory reviews, and facilitating timely resolution of client and regulatory inquiries.
• Assess and challenge existing processes to identify opportunities for innovation, lead process enhancements, and implement best practices to drive operational excellence.

Required qualifications, capabilities, and skills

• University degree in a relevant field (e.g., Business, Finance, Economics).
• Experience in financial services, ideally in investment banking operations, regulatory, compliance, or controls.
• Strong project management and data analytics skills.
• Knowledge of outsourcing governance and related regulations.
• Ability to work independently, manage multiple priorities, and build relationships across teams and locations.
• Excellent communication skills with senior stakeholders.
• Experience in policy development and process improvement.
• Fluency in English.

Preferred qualifications, capabilities, and skills

• Good Understanding of regulatory requirements in Germany, Luxembourg, and Ireland.
• Experience working with global teams and challenging outsourced providers.
• Fluency in German and/or French.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We also offer a range of benefits and programs to meet employee needs. Benefits include comprehensive health care coverage, a retirement savings plan, insurance benefits, a discount program including sportscard benefit, an Employee Assistance Program, wellness benefits and more. Eligible employees may also access the company's social fund for financial support. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.