Description

If you're passionate, curious and ready to make an impact, we're looking for you to help us grow our businesses for the future. As a Reference Data Specialist within the Static Data Manila team, you will be primarily responsible for on-boarding and maintenance of Client records on various systems. This role involves static data maintenance for our Global Clients for APAC, Trade Finance, EMEA, and WHEM. You will have the opportunity to work in a fast-paced, dynamic environment and contribute to our team's goals and SLAs.

Job responsibilities
• Execute tasks assigned within the group, including but not limited to setting up client records in the system, maintaining work logs, and investigating exceptions.
• Add and update client information promptly and accurately in relevant functional applications, global systems, and mainframes.
• Manage the workflow of business-as-usual (BAU) activities, handling requests directed to the Static Team from CSOs, the Implementation Team, and internal departments.
• Ensure all work is processed within established timeframes, adheres to required controls, and meets defined targets.
• Interact with lines of business and internal clients via telephone or email, including those in senior roles.
• Respond to queries received via mailbox and resolve client issues as a priority.
• Work on various BAU projects as assigned, ensuring timely completion, and process any required backup tasks related to production, while identifying opportunities to improve current work practices.
• Conduct extensive investigations at both transaction and aging levels. While the role includes individual responsibilities, active contribution to team goals and SLAs is expected.
• Escalate and refer all concerns or non-routine situations to supervisors and managers.

Required qualifications, capabilities and skills
• Minimum of 2 years' experience in bank operations
• Strong written and verbal English communication skills
• Excellent analytical skills, attention to detail, and highly organized
• Client-focused, solution-oriented, and effective communicator
• Proficient in MS Office, especially MS Excel
• Assertive in resolving issues professionally and positively
• Adaptable to fast-paced environments, global teams, and flexible shifts including PH holidays and weekends

Preferred qualifications, capabilities and skills
• Knowledge of Trade, Payments and Cash products would be an added advantage.
• University degree in a relevant field

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.