Description

Join our APAC Cash Client Service Middle Office team and play a vital role in supporting sales activities and client operations across global markets. Be at the heart of transactional support, client relationship management, and process improvement in a dynamic, fast-paced environment. Unlock your potential by collaborating with cross-functional teams and delivering exceptional service to our clients.

Job Summary:
As a Trade Lifecycle Senior Associate, you will be the first point of contact for clients on operational issues, supporting trading activities across Single Stocks, Program Trading, and Electronic Client Solutions. You will manage trade support, perform reconciliations, ensure data accuracy, and maintain stringent controls. Your role will involve collaborating with internal and external stakeholders, resolving issues, and participating in process improvement initiatives.

Job responsibilities

• Serve as the first point of contact for clients on operational issues, including allocation, pre-match, settlement, and post-settlement events, and act as the main contact for front office trading and sales queries.
• Support Asia-based clients trading in global markets.
• Perform reconciliations between front, middle, and back office systems to ensure data accuracy and completeness.
• Ensure all transactions are correctly captured in booking, risk management, and downstream systems; escalate urgent issues as needed.
• Conduct root cause analyses on new issues or control gaps, implement solutions, and collaborate with the trade support team to identify and resolve exceptions.
• Work closely with clients, settlements, and third-party institutions to settle trades.
• Produce time-sensitive reports and actionable data for break resolution and business control metrics.
• Liaise with client onboarding and reference data teams to set up accounts internally.
• Ensure compliance with rules and regulations in various local jurisdictions.
• Participate in projects involving new product rollouts, system implementations, process improvements, and assist with strategic and efficiency projects as required.
• Take ownership of work, clarify issues, and ensure data integrity and accuracy.

Required qualifications, capabilities, and skills

• 3+ years of experience in trade support, with at least two years in cash equity or derivatives trade support.
• Knowledge of equities, bonds, and equity swap products and relevant process flows.
• In-depth experience with equity products and global markets, including rules and regulations.
• Understanding of key elements of infrastructure groups (finance, market risk, credit risk, operational risk, legal, collateral) and the impact of trade support actions.
• Excellent communication skills; fluency in English required, with experience in roles requiring daily communication with front office sales and marketing.
• Strong attention to detail and sense of ownership.
• Effective team player able to work in a pressurized and changing environment.
• Strong analytical and numerical skills.
• Strong problem-solving, control, and project management skills.

Preferred qualifications, capabilities, and skills

• Familiarity with derivatives regulatory requirements (e.g., Dodd Frank, EMIR) is a plus.
• Advanced technical skills, especially in Excel (VBA is a plus).

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.